How Hobbiate Field Workflow Manager is enabling work-from-home for its clients?

It began with WHO declaring Covid19 as a pandemic.
Countries started taking lockdown measures and even though in India cases were not that many, Government moved more swiftly than most could predict.

Many companies got caught unaware when the first lockdown was declared. All of the sudden work from home was the only way to contribute to the growth of your company.

Field visits were over, and you could interact with the clients only on a phone call or a video call.
Many companies realised that many of their employees were using desktops, so the demand for laptops on rent suddenly skyrocketed.

Call centres had even bigger problems. Laptops on rent were not available because the demand was too high. If you were not an existing client of a renting agency, you would not get a new laptop, you being a new client. The quick win was to shift the desktops to homes, but that would also mean that only 1/3rd of the organisation got the desktop as the call centres were working in shifts.

And then how do you configure the call centre?

There is no dearth of smart people. They leveraged Hobbiate Field Workflow Manager to deliver contact centre to the smart phones of each user. With all the capabilities of a task management system, this solution provided the minimum viable needed to move on to the new normal. When the call centre employee goes on a break, he simply logs out of the system and the system knows that he would not be able to take the call at this time allowing system to log and take appropriate actions. The system also continues to work as a reliable attendance mechanism for the remote employees. HWFM dashboard then continues to provide very useful metrics around the call centre activities. Further as organisations try to repurpose users to take up new kinds of tasks, the survey capabilities in the HFWM system comes in handy to ensure basic hygiene when a new kind of task is undertaken by an employee.

This experience is now making our clients rethink and make Hobbiate Field Workflow Manager a new HOME for their call centre.

Some advantages of using this approach:

• You do not need to procure a laptop and hand it to your employees. Employee owned mobile phone might just do the trick allowing you to make enormous cost savings.
• Field workflow manager can streamline the attendance mechanism for all the employees using one single mechanism, irrespective of whether they are remote workers or on premise workers. Work gets allocated to them only when they are available for work.
• Metering of time is automatically done by Field Workflow Manager.
• Field Workflow Manager supports complex activities and integrations for various tasks, these can also be leveraged.