Hobbiate Field Workflow Manager- A solution to avoid complex hierarchies

In many organisations basic distrust between various field organisations causes top leadership to create complex hierarchies. Such complex hierarchies are sometimes characterised by dual reporting, often in unnatural way.

When the distrust is due to the fact that one or more organisations involve field staff, Field Workflow Manager from Hobbiate is one of the best products to leverage.

In one case, the finance department had a distrust with the field staff's reimbursements and they wanted to be sure that the reimbursements being asked for are valid. So instead of creating complex inconvenient processes and dual reporting structures, they leveraged Hobbiate's Field Workflow Manager. Now finance department had access to the time spent by the field staff on the field as well as the distance travelled by them.

In another organisation a local employee working away from the head office would constantly complain to her boss about other employees, despite not arriving to the office on time, herself. It was a challenge for the head office to validate the complains every time. There came Hobbiate Field Workflow Manager to their rescue. All remote employees were asked to install the App on their mobiles and they would from hence forth be tracked as soon as they started work. Tasks were directly assigned to the field staff through the App who could now look at the tasks and plan their movement throughout the city. Apart from getting rid of trust issues, it actually did fix the field staff who were taking undue advantage of the situation.

You may be thinking that employees would hate such a system which tracks their movement?
Yes for first week everyone hated this system.
However in the coming weeks most hard working employees started asking that this system should be made mandatory.

• Unnecessary checking in into the office was stopped. They are field staff they need to go to client locations not office. Now an employee could checkin to the work from the first customer location. This saved a lot of time for them.
• Many people discovered that the system started clocking 55 hours or more per week and their supervisors had a way to defend the team.
• Prior to this implementation a lot of time was spent in justifying and documenting where a person was. With this implementation those who had questions about the whereabouts of the other people could check with their supervisors who had access to the system. Noise disappeared.
• Common questions were converted to survey questions and employees could directly fill the surveys with each meeting which would then be available to the CRM and other systems.
• Some employees showed concerns about privacy, but soon it was demonstrated to them that the system does not track movements when they are not checked in. 

We have been able to change the way many organisations function. All the concerns shared by staff and the organisations have been solved in last few years. 

Are you facing the same challenges?

Recommend Hobbiate Field Workflow Managers for your offices.