Being in charge of the my project My gut feel is that we are lagging behind or we could have done better. But how much? Gut feels do a great job to signal you to do something about a probable looming scary situation. But then the data validates, invalidates and quantifies the gut-feel and paints a clearer picture of the reality.
That's why our basic dashboard is now complimentary with the Field Workflow Manager product. Backed by state-of-the-art technology, it paints the real picture of your field.
To begin with it let's you know that you may not have yet created all the users in the system. Then it goes on to tell you how many of them actually logged in. To the point how many of them are actually using it regularly.
We do provide group wise comparison giving you a tool to highlight successful groups so that you can use their best practices as the gold standard.
Some of our clients consider discipline as the key to success of their program. And we do share their belief. As a res…
Most of the field work happens in context of a customer or a location.
Often field staff has to visit the customer's location to provide services to them.
Hence we decided to give first class status to a customer location allowing them to become a geo-fenced work area.
Don't you wish to make sure that the new staff can easily navigate to the old customer location?Do you worry that sometimes there could be data entry error causing a form to be filled for one customer sitting at a location of other customer.Do you worry that your staff may not be filling the form in the customer location, and hence the quality of service is suffering?Do you wish to ensure that each location is given its due and there are frequent visits to that location?Do you wish that you can count the number of visits to a customer location?
Wait no more! Your staff can now on-board any location as a customer location.
And we can create rules that suite you use-case!
Hobbiate Field Workflow Manager has recently added a feature that allows you to schedule a call with the customer that would also be recorded for quality reasons. At the scheduled time the field staff receives a call and is automatically connected to the client.
Field staff can also make an ad-hoc call to the client through the system.
In both cases the calls are also recorded.
During the POCs in the last few months, we now know that the field staff members who preferred to take call from top 2 preferred locations are 30% more likely to convert a task to "completed" status compared to closing it with "customer not interested" status.
Further, there is a direct correlation between the number of calls made to a client and the final outcome of a task- although this varies between various industries like Pharma, BFSI, Oil & Gas and other industries. The correlation is so strong that it can be used as a key indicator to the overall business health in the coming month…